It is our aim to make your visit to Tregroes Caravan, Camping & Glamping Park a great experience. However we must ask that you read and accept the following terms and conditions which must be complied with by all persons. These enable us maintain our standards, to assist in proper management and ensure your safety, as well as establishing a clear legal contract for cancellation, damage and exceptional circumstance.
Arrival and Departure:
All Yurts/pod are available from 4pm on day of arrival and are to be vacated not later than 10.30am on the day of departure. On departure all yurts/pod are to be left clean and tidy. All rubbish and recycling is to be disposed of responsibly in the bins beside the toilet block. All kitchen items used during the stay are to be washed and returned to the original position.
Caravan and camping pitches are available from 12 noon on day of arrival and are to be vacated by 11am on day of departure.
Booking and Payment:
When you make a booking and pay the 15% non- refundable deposit an email confirming the dates and times of your holiday will be sent to you. Booking and payment is considered the establishment of a legal contract. The balance is due 30 days before arrival, or if the arrival date is sooner than 30 days then the balance should be made immediately.
You can also opt to pay the full amount at the time of your booking.
Units will be allocated on arrival.
Cancellation by You:
For all cancellations made with more than 30 days remaining then the 15% non refundable deposit will be lost.
If you cancel your booking within one month of your stay all monies will be lost. We recommend that holiday insurance is purchased to protect you from loss.
If you wish to transfer the date of your stay outside the cancellation time then your booking must be taken within a 6 month period from the original date of your stay. On cancellation we have the right to resell the booking. All bookings are none transferable.
No refunds/discounts for inclement weather, late arrivals or early departures.
Cancellation by Us:
We reserve the right to cancel a holiday at short notice if for unforeseeable circumstances we are unable to provide safe accommodation due to extreme conditions, ill health, fire or administration or any other extenuating circumstance. Under such unlikely circumstances your full payment will be returned. We cannot accept liability or responsibility for any loss, including consequential loss caused by cancellation.
If you have purchased a gift voucher from us please note that its validity is one year from the purchase date. If the voucher is not used in this time then it is deemed invalid.
Breakages and Damage:
If on your arrival you find any items or fittings, utensils, crockery or cutlery is broken, damaged or missing, please report it to reception and it will be replaced. We do accept a degree of wear and tear but should any significant damage or breakage occur during the period of your stay you will be held responsible for and must make good to the lowest market value. We reserve the right to charge for excessive cleaning where a yurt has been left in an unacceptable condition, through waste, litter, smoking, pets, interference in the structure, removal of furniture and contents etc.
Guests will be held responsible for any fire, damage or alteration to the structure caused by negligence.
Tregroes Caravan, Camping & Glamping Park cannot be held responsible for any lost or stolen property. Padlocks are provided for the yurts on request but you are advised to bring your own.
No Smoking Policy:
Smoking in the yurts/pod/reception/toilet block or kitchens is not permitted. Anyone who smokes outside is responsible for disposing of their cigarette butts in a bin and not littering the surrounding area. The smoke detectors and carbon monoxide meters within the glamping units must not be tampered and if they are alarm then occupants must vacate immediately.
Place all food in secure containers and don’t leave rubbish bags outside as it will attract the wildlife.
Parents are responsible for the supervision of their children on site. All Children under 15 years must not be left alone on the site at any time.
Kites/remote control planes etc
Due to the proximity of overhead power lines kites/remote control aircraft is not permitted.
Dogs must be kept on leads and supervised at all times. They must not be left unaccompanied in yurts/pod.
Quiet hours must be respected between 10 pm. and 8 am.
Campfires and Barbecues
Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
Camp fires are only permitted in purpose designed fire pits which are available to hire on site.
Camp fires must not block the means of escape and should be positioned 6 metres from cars, tents and other structures.
You must ensure that all fires are extinguished after use.
The smoke detectors and carbon monoxide meters within the glamping units must not be tampered and if they are alarm then occupants must vacate immediately.
The information taken at time of booking is required to be collected for the purposes of processing your reservation with us. We may also disclose your data to CampStead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park.