FAQ

THESE ARE SOME OF THE QUESTIONS WE ARE OFTEN ASKED AND MAY HELP YOU WITH YOUR BOOKING

COVID 19 FAQS

WHEN ARE YOU REOPENING FOLLOWING COVID CLOSURES?

Tregroes Caravan, Camping & Glamping Park is now fully open.

WHAT IS THE CANCELLATION POLICY IF MY BOOKING IS  CANCELLED DUE TO COVID RESTRICTIONS?

For all direct bookings, Tregroes continues to offer our booking promise.  This will enable you to move your booking to a period of up to 12 months from your existing check in date, subject to availability or receive a refund if you prefer.

For multiple bookings, refunds will only be provided to those guests living in restricted areas – not the whole party.

If you have booked your holiday via an agent, you will need to make contact with them directly to amend your booking.

You will not be charged for moving dates unless the cost of the new holiday, is priced differently to your original booking.

CAN WE STAY IN YOUR GLAMPING ACCOMMODATION UNDER THE CURRENT RESTRICTIONS?

Yes.

All our glamping accommodation is entirely self-contained.  This means you have  your own adjoining kitchen and bathroom that no other guests use.

They feature everything glamorous guests require. There is also an onsite restaurant offering takeaway meals.

WHAT MEASURES ARE IN PLACE TO PREVENT THE SPREAD OF COVID?

When you visit us we’ve made some changes to make sure you can be confident of staying safely at Tregroes:

  • This is a large site with spacious pitches and a lot of open space
  • Check-ins will take place remotely where possible
  • Hand sanitiser is provided around the park -although we recommended you also carry your own
  • Posters are displayed to remind visitors and staff to observe social distancing
  • Enhanced cleaning protocols and disinfection in place
  • Onsite restaurant will be offering a takeaway service
  • Enhanced changeover procedures in place for glamping accommodation

WHAT ACTIONS ARE WE ASKING  VISITORS  TO TAKE TO REDUCE THE SPREAD OF COVID?

We would expect that visitors accept their social responsibility in helping local communities remain resilient to the impact of COVID-19. We ask you to:

  • Adhere to national and local guidance
  • If you are travelling from an area of the UK, with higher rates of coronavirus or an area where there are cases of the delta variant, please test yourselves with a COVID-19 lateral flow test, before you travel. Only those who have a negative test result and no symptoms of coronavirus should travel. Lateral flow testing kits are  available in the UK from local collection points or can be ordered online at https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests or by telephone 119
  • Stay home if you develop symptoms and do not travel if you have been contacted by the Test Trace Protect service – https://gov.wales/self-isolation-stay-home-guidance-households-possible-coronavirus
  • Always observe social distancing on the park and within the community
  • Wear a face covering in all indoor communal areas including reception, toilet block and Tregroes Pantry
  • Only meet your extended household
  • Wash your hands regularly or use hand sanitizer
  • Self-isolate in your accommodation if you or your family develop COVID symptoms
  • If you do become unwell, self-isolate, call NHS 111 or go online at 111.nhs.uk and notify the team by telephone

BOOKING FAQS

CAN I MAKE MULTIPLE BOOKINGS ON YOUR BOOKING PAGE?

Yes, on our booking page complete the search for your 1st unit, then select the type of pitch you require and then press continue. This unit will be added to your basket so you can search for the 2nd and subsequent units.  Don’t worry you wont be charged until you have selected all your units and you have signed in.

CAN I AMEND MY BOOKING?

Yes, but you are unable to do this online  – please email us as info@tregroes.co.uk and we will amend the booking for you.

Examples of amendments include change in dates; addition of extra persons; to book a fire pit; add a dog; request late check out.

GENERAL FAQS

DO YOU HAVE MORE PHOTOGRAPHS OF THE SITE/YURTS/PODS/TOURING PITCHES?

A selection of photographs have been added to the gallery.  However, our Facebook page is also regularly updated with photographs by ourselves and our guests.

Facebook: @tregroescaravancampingandglamping

Instagram: @tregroescaravancampingglamping

WHAT TIME CAN I CHECK IN ?

Check in is any time after 4pm.

On occasion, we can  offer an early check in – this is subject to availability so please arrange beforehand.

Please note the site is not constantly manned, so if we are not on site when you arrive, please phone us  on 07971 328264.

WHAT TIME DO I NEED TO CHECK OUT?

Checkout time is 11am.

On occasion we can offer a late check out for a £10 surcharge – this is subject to availability so please arrange beforehand.

DO YOU TAKE GROUPS?

This is a quite family site. Family groups are welcome, however maximum occupancy figures are in place so you may need to book a number of pitches/ yurts.  Please note caravans and tents in separate family occupation must be 6 metres apart.

CAN I CHECK IN AFTER THE FERRY HAS DOCKED?

Yes, please indicate on your booking that you are arriving off the ferry.

We are approximately 5 minutes from the terminal.  When you arrive a site please phone us and we will direct you to your pitch.

CAN I BRING MY FRIENDS?

Yes – but please tell us  so we know who is on site.  If they would like to site  a tent then they must occupy a separate pitch and pay at reception.

I WANT TO PLAY MUSIC …. IS THIS OK?

Yes background music is totally acceptable as long as it does not disturb other campers.  All noise must be  kept to a minimum after 10pm and before 8am as a respect to all other campers.

DO YOU HAVE WIFI ?

Yes, there is free Wi-Fi sufficient for browsing. The password will be displayed in reception.

ARE YOU DOG FRIENDLY ?

Yes, we welcome dogs for a small surcharge.

2 dogs are permitted on touring and camping pitches.

2 dogs are permitted in yurts.

1 dog  allowed in “Y Cwtch", “Y Caban" and the holiday caravan.

We do not have an exercise area but dogs can be walked around on a lead and there are walks just off the site.

Please ensure that you do not allow dogs to wander around the site unattended – we have alpacas and other animals in adjoining fields. Please also clear up after them. Poo bags are positioned around the site and can be disposed of in the general waste bins.

Dogs must not be left unaccompanied. We can recommend doggie day care with the “Dogsbody Hotel".  Please contact them direct on 01348 873737. Useful if you want to visit the award winning Folly Farm.

CAN WE HAVE A FIRE?

Glamping –Camp fires  are provided within each garden.  We provide you with  a starter pack of wood and kindling with fire lighters, which should  be sufficient for your first night.  You can buy additional logs  as and when required from reception.

Caravan and camping – Fires are permitted in purpose designed fire pits. These are available to hire with a supply of logs from reception. Alternatively you can book a “Cool Camping" Pitch which includes a fire pit and picnic table.

IS THERE A PLAY PARK ON SITE?

No, we do not have a play park but have a lot of green space for traditional outdoor fun.

WHERE DO WE DEPOSIT OUR REFUSE?

We aim to reduce, recycle and reuse.

Please sort all of your refuse before placing in the separate receptacles in the recycling compound.

Items that may be of use to other campers can be placed on the “reuse tree” outside reception – you will often find buckets, crabbing nets and even wetsuits.

All large items (including damaged tents) should be taken home with you or disposed of at the municipal refuse site at the bottom of Manorowen Road- just 700 yards away when you turn right at the entrance.

Can we walk to site from the ferry/train station?

The ferry and train station is about 2 miles from the site and although a pleasant walk along the cycle path – it maybe not want you need when you first arrive! A taxi is available but must be booked in advance as they are only a few available and they can be busy at peak times.

WHAT DO WE DO WHEN WE GET THERE?

Follow the sign to reception. The site is not constantly manned, but we will not be far away, so if we are not about please phone us on 07971 328264.

IS THERE ANYWHERE TO EAT NEAR BY?

We have a licensed restaurant on site – Tregroes Pantry – which offers breakfast, lunch and evening meals. The restaurant also provides a takeaway service.

To book a time for a takeaway , book a table or speak to the chef about a meal for a special occasion at your yurt or in the restaurant  please phone 01348 871880.  If you do not receive an answer please message Tregroes Pantry on their Facebook page.

In Fishguard and Goodwick there is also a  number of cafes, pubs and restaurants. The nearest pub is about a 20 minute walk away  (maybe a bit longer after a pint!).

There are 2 supermarkets and local shops in Goodwick and Fishguard.

We also provide a list of takeaway numbers – some of which deliver.

I NEED A TAXI … WHO CAN YOU RECOMMEND ?

There are 2 or 3 taxi services in Fishguard –  the cost from Fishguard to the site  is around £5.00. They can also  provide luggage transfers for walkers and cyclists.

Tonys Taxis 01348 873075 / 08716 829713

Carrots Cabs 01348 872088

Fishguard taxis 01348 875129

ARE THERE CYCLE ROUTES NEARBY?

Yes, we are situated alongside a cycle route.

For details of all routes in Pembrokeshire please see Cycle Pembrokeshire.

ARE THERE GOOD WALKS NEARBY?

Yes, we are approximately a mile from the coastal path and many other countryside walks.  Details of routes can be viewed on Pembrokeshire Coast National Park website.

YURTS/POD/CABIN FAQs

CAN I DRIVE AND PARK NEXT TO MY ACCOMMODATION ?

Yes you can drive right up to all our accommodation and there is parking for at least 1 car.

DO THE YURTS/POD/CABIN HAVE A TOILET IN THEM ?

All of the glamping accommodation is entirely self contained.  This means you have you have your own adjoining kitchen and bathroom that no other guests use.

HOW MANY PEOPLE CAN I FIT IN A YURT ?

The maximum people we allow in a yurt is 6 – with a maximum of 4 adults.  The booking price is for 2 persons so there will be a £10 surcharge per night for the extra persons.

Unfortunately if you are a group of more than 4 adults you would need to take 2 yurts.

HOW MANY PEOPLE CAN I FIT IN A POD?

The pod has a double bed, a single bed and a small trundle bed which is only suitable for infants.  We therefore recommend a maximum occupancy of 3.  It suits a family with small children, couples, or 3 close friends!

ARE THE YURTS WARM ?

Yes….the yurts are well insulated so you can camp all year round in warmth and comfort.  However in colder periods  each yurt has a wood burning stove which heats the yurt in 20 minutes, the only time you may feel cold is when you wake up in the morning. Please note that the stove gets very hot. Children (and adults) will need to exercise caution when the wood burner is on. Please ask for a fire guard if you have small children.

The cabin and pod are provided with electric radiators.

IS THERE ANYTHING TO COOK ON IN THE YURT/POD/CABIN?

Yes, there is an adjoining cabin kitchen for your exclusive use which has  a camping gas stove and  microwave .  It is fully equipped  with everything you will need for your stay.  You can also cook on top of the fire pit and a camp fire cook book is provided to give you ideas!  You may also wish to bring a BBQ with you.

DO I NEED TO BRING BEDDING AND TOWELS?

Please bring towels.

All bedding is provided and your beds will be made up for your arrival.

 USEFUL NUMBERS

Colin and Sam Hancock (The owners & 24hr emergency contact ) 07971 328264
Fishguard Police 01267 222020
Withybush Hospital  01437 764545
Fishguard Health Centre 01348 430207
Tourist Information Centre 01437 776636
Fishguard Leisure Centre 01437 775504
Theatre Gwaun 01348 873421
Pembrokeshire Caravan Care 01834 831714/07803 146416
Tregroes Pantry 01348 871880
Stenaline  01348 404404
Richard Bros bus service  01239 820751
Arriva Trains 0845 6061660
Hertz car hire 01348 874701
Tonys Taxis  01348 873075/07816 829713
Fishguard Kebab House 01348 874400
China Chef   01348 873221
Jeera Indian 01348 874593
Hooked fish and chips 01348 874657
Dogs body hotel 01348 873737